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Message 1 of 5

Wi-fi- Calling& No network on phone

I am having a very very bad network connection problem. Calls are not coming through or going at all. Wifi calling is not working. I’ve updated my phone, and tried calling BT. I’ve had to hold on their technical team who is not picking up and keeps dropping. I’ve had to hold for 30mins , no one answers and the call just drops. I’m working from home and this is an eyesore.

Wi-if itself is working alright but not phone calls. HELP PLEASE 

what can I do?

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Message 2 of 5

Re: Wi-fi- Calling& No network on phone

Has Wi-Fi calling ever worked on this phone and on BT?

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Message 3 of 5

Re: Wi-fi- Calling& No network on phone

Yes please. Always.

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Message 4 of 5

Re: Wi-fi- Calling& No network on phone

What sort of broadband do you have and do you have a landline? If so try a quiet line test (call 17070 and follow the instructions), ideally with a wired phone. If there is any noise on the line report that as a line fault to BT. If there is noise on the line that will also adversely affect the broadband signals.

What part of the country are you in? Line problems are often caused by water getting into joins etc. IF the weather has been very wet and windy where you are a line noise problem would be no surprise. 

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Message 5 of 5

Re: Wi-fi- Calling& No network on phone

What platform does your mobile use (Android, Apple or other).

Have you checked that the update (to your phone) didn't disable Wi-Fi calling?

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