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iamdanwalls
Aspiring Contributor
148 Views
Message 11 of 16

Re: WiFi Calling on iPhone 8 Plus

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Sadly no. The guy I spoke to on the phone yesterday said that after a refresh, the system showed that I was using an 8 Plus, but I still see a 4S when I log in. Something is stuck somewhere.
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Dean007
Recognised Expert
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Message 12 of 16

Re: WiFi Calling on iPhone 8 Plus

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@iamdanwalls

How have they left it? The mobile team are helpful but sometimes you may want to prompt them to check things Smiley Happy

When you speak to them again you need to get them to check that the IMS/Sim updates for Wi-fi calling and 4G calling were applied to the sim correctly they have the ability to check!! Rule one thing out at a time!   

The updates were applied to all sims regardless of handset, so whilst it shows incorrect on the system it should work. 

Have you also tried a network reset on the handset? 

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iamdanwalls
Aspiring Contributor
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Message 13 of 16

Re: WiFi Calling on iPhone 8 Plus

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Yes it feels like ive tried everything!! I’ve even done a full reset of my phone. I’ll have to ring them again I think. I know it’s not my phone (as one guy suggested) as it worked fine before.
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Dean007
Recognised Expert
129 Views
Message 14 of 16

Re: WiFi Calling on iPhone 8 Plus

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@iamdanwalls

I would agree it is highly unlikely to be the iOS device, before you call again ensure that the device is on iOS 11.3 and above, and that wifi calling is switched on in the phone menu. 

Get them to check the sim has the updates and then I would ask for a replacement sim to be sent. 

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iamdanwalls
Aspiring Contributor
96 Views
Message 15 of 16

Re: WiFi Calling on iPhone 8 Plus

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Well after just over a week I’ve now got WiFi Calling working on my iPhone. I rang the Mobile Team on Saturday and they sent me out a replacement SIM which arrived this morning. Everything worked once the SIM was activated.
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Dean007
Recognised Expert
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Message 16 of 16

Re: WiFi Calling on iPhone 8 Plus

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Hi @iamdanwalls

Great news!  You’ll also notice a difference with 4G calling

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