Why are there so many bugs with the MY BT site? We recently moved 2 numbers over to BT Mobile from Vodafone alongside an existing Sim that we already had. All 3 Sims are now on a familly plan, with identical service, however when i check the setting under each number, they are not the same.
The number that we use on an iPhone 8 shows "You have 4G calling", "You have WiFi calling" and lower down the page, under "Phone and Sim", it correctly shows the details of the phone the sim is being used in. This is the only number /sim that has the details correct.
The number that i use in an iPhone XS shows "You don't have 4G calling", "You don't have WiFi calling" and then lower down the page under "Phone and Sim", it correctly lists the details of the device, but states, 4G calling: not compatible, WiFi calling: not compatible, this is obviously not the case on an iPhone XS!
The third number we use on an iPhone SE, this shows no details of 4G calling or WiFi calling, does not have any details of the phone under phone and Sim and also because i have set the monthly spend cap to 0, it has a huge yellow alert stating
You've hit your monthly spend cap
You can increase it using the tools to manage your spend.
You've hit your data roaming spend cap
You won't be able to use any more minutes, texts or data for the rest of the month.
We have unlimited calls and texts and 11GB of data left for the month, so these alerts are wrong. I set the spend cap and roaming cap to zero because the plans we have are more than sufficient and also include Europe so i can never see the need to go over. If a spend cap of zero and roaming charges of zero is an option then why the alerts when these settings are selected?
I want to like BT Mobile, the pricing is very competitive especially with 3 sims and alongside BT broadband but these errors are infuriating and no one at BT seems to know how to really fix anything!
