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sleepymonster
Aspiring Contributor
1,312 Views
Message 1071 of 1,129

Re: Wifi Calling

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HI, i have just bought a Oneplus 6 and can confirm it works great on BT wifi calling and 4g calling straight out the box, you can even start on wifi calling go outside on to 4g calling then walk back inside on to wifi calling again and it doesn’t drop the call I am very impressed impressed with it. Strangely the BT mobile app and website say NO & NO for compatibility. 

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Dean007
Recognised Expert
1,309 Views
Message 1072 of 1,129

Re: Wifi Calling

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Hi @sleepymonster

The reason the app says no and no is due to the fact that BT don’t officially support that handset for Wi-fi and 4G calling. 

This means future updates from Android “may” affect the service or stop it working. But for now it’s all working and it’s all good. Glad to hear it’s working well tho Smiley Happy

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organic
Aspiring Contributor
1,252 Views
Message 1073 of 1,129

Re: Wifi Calling

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Hi to all does any one have sony xperia xz1 compact wifi calling working as I have the phone but not seem to find it in settings.

The phone is not from BT sim only from another shop.

Thanks

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johna56
Beginner
1,182 Views
Message 1074 of 1,129

Re: Wifi Calling

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Hi

 

My S7 edge is the same, contacted BT online help and they say I need a new SIM which they're sending through. We'll see if that fixes it

 

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organic
Aspiring Contributor
1,167 Views
Message 1075 of 1,129

Re: Wifi Calling

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Did you ask for a wifi calling sim as mine is only about 2 weeks old as I got a new one to try?
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Dean007
Recognised Expert
1,154 Views
Message 1076 of 1,129

Re: Wifi Calling

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Hi @organic

All BT SIM cards are provisioned for Wi-fi & 4G calling and will work providing that the handset is able to support the service and has the correct firmware. 

BT will only guarantee the service will work on iPhone 5s and above and S9/S9+ and A8(2018). 

The latest android firmware allowed some handsets to use the service but was we have seen it also took the  service away. In some instances a new sim may help but it is unlikely unless it’s in an officially supported handset. If you want to try a new sim you can order one via the sim section of your account on myBT. 

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gnattycole
Contributor
1,122 Views
Message 1077 of 1,129

Re: Wifi Calling

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Keep us posted johna. I have the same phone and same problem so I'll see if your new SIM fixes it.
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henderng
Beginner
1,070 Views
Message 1078 of 1,129

Re: Wifi Calling

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I've just received a firmware update for my Samsung S7 that has restored both wi-fi calling and 4G calling

gnattycole
Contributor
1,041 Views
Message 1079 of 1,129

Re: Wifi Calling

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That's welcome news. Hopefully I'll see one soon.
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gnattycole
Contributor
1,033 Views
Message 1080 of 1,129

Re: Wifi Calling

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Just did a manual software update and it's worked. Thanks henderng.