Five months ago I purchased an new Samsung Galaxy A51 from BT. I took out the SIM from my old mobile and put it into the new phone. Had a message from BT to say it looked like I was using a new phone and to install some software they would send - which I could not find. The phone worked OK and allowed me to make calls and texts.
When I looked at my mobile details on my BT it was still showing the old phone so I ordered a replacement SIM, installed it and again everything worked except that, five months later, my old phone is still showing on My BT as my registered mobile. When I installed the new SIM I got the same message to say BT were sending me some software to install but again, I could not find it.
How can I change the mobile phone details on My BT?
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Sorry, can I jump on this topic?
Just checking your (@Waikohu) details and find I too have this problem for my wife's mobile. Several months ago, I treated her to a surprise purchase of an iPhone 8+ to replace her iPhone 6.
On MyBT, upon checking, I see the old iPhone 6 details are stored. Although this does not impact the iPhone 8+, I would still wish to have updated details stored on MyBT.
As with @Waikohu, I would too would appreciate instructions as to how to correct this (bearing in mind I cannot 'phone as I am deaf)
That's interesting because I've checked my MyBT and it doesn't even show my what phone I have when I check my mobile package... But after checking, I'm eligible for an upgrade so I'm now phone hunting 🤣
@Waikohu Thanks for asking this question. I jumped on to MyBT and while I didn't find an answer to your question I did find my phone contract is in it upgrade window so on Tuesday I will have a Google Pixel4a with no upfront payment, more data than I currently have and a £12 a month saving on my current plan... 👌
If removing/re-inserting the sim doesn't fix it, then it's usually only solved if you speak to the mobile help team. They can either fix it straight away, or send a case off to a team who can fix the data shown on MyBT to get it updated.
Thank you ctrlz,
I managed to get through to the mobile help line this afternoon and the person I spoke to knew about this sort of problem. He has raised the issue with the tech team and told me to expect it to have been put right within 3 working days.
Thanks for your help.