accessing mobile information in MyBT

[jfddive]

In MyBT cannot see my mobile information - keeps saying cannot retrieve information try again and then returns to home page - any thoughts

[NeilO]

Hi @jfddive, I'm sorry about that, is this the same on the MyBT app and the www.bt.com/mybt website?

Thanks 
Neil

[jfddive]

No it's only on www the MyBT app works fine 

[DavidM]

Hi @jfddive and thanks for the reply.

Sorry for the late reply. If you're still having problems I'll be happy to lend a hand. I'll drop you a private message now so you can get in touch.

Cheers

David