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jfddive
Beginner
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Message 1 of 4

accessing mobile information in MyBT

In MyBT cannot see my mobile information - keeps saying cannot retrieve information try again and then returns to home page - any thoughts

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NeilO
Moderator
Moderator
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Message 2 of 4

Re: accessing mobile information in MyBT

Hi @jfddive, I'm sorry about that, is this the same on the MyBT app and the www.bt.com/mybt website?

Thanks 
Neil

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jfddive
Beginner
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Message 3 of 4

Re: accessing mobile information in MyBT

No it's only on www the MyBT app works fine 

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DavidM
Moderator
Moderator
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Message 4 of 4

Re: accessing mobile information in MyBT

Hi @jfddive and thanks for the reply.

Sorry for the late reply. If you're still having problems I'll be happy to lend a hand. I'll drop you a private message now so you can get in touch.

Cheers

David

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