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Col2
Newbie
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Message 11 of 26

Re: charged for group message

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I absolutely agree! I have been horrified to find how much BT charge for short text messages sent out to groups of contacts. Not only do they charge 40p for such texts, they charge that for each sddressee in the group. So a group short text message to 8 contacts becomes a charge of not 40p but £3.20
I had sent a number of such messages to my group in a month to find myself landed with a bill of over £24
No warning from BT
No opportunity to waive such cost.
Just "I'm sorry you feel like that" when I complained.

This amounts to a very nasty hidden charge. We are mis-sold contracts with supposedly "Unlimited Texts", but loaded with large charges on our bills. 

BT and any other "service provider" behaving like this are a disgrace.

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Distinguished Guru
Distinguished Guru
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Message 12 of 26

Re: charged for group message

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Are you sure this is not because of your phone's settings (see earlier messages)? If your phone is set to send group messages as MMS, any provider will charge for them accordingly. In that case it's not a hidden charge so much as a hidden setting.

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Col2
Newbie
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Message 13 of 26

Re: charged for group message

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There is no warning when signing up for so-called unlimited text that you have to know about some setting on your phone to avoid being charged 24 quid for sending a few very short text messages. I'm sorry, that may be a convenient get out for the phone companies, but it's something they must be aware of and don't take any kind of steps to warn people. They are cashing in on many (possibly thousands) of people who don't realise the costs they are going to incur. The phone companies are a guilty as hell in my opinion. They should provide better explanations. But they are rewarded with huge amounts of cash for letting us all make the mistake of not knowing this nasty pitfall.

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Distinguished Sage
Distinguished Sage
201 Views
Message 14 of 26

Re: charged for group message

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I assume you did not check that MMS messages are not included in your text bundle  many providers do not include MMS messages as part of the free text



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Dean007
Recognised Expert
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Message 15 of 26

Re: charged for group message

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@Col2

Please see the tariff guide for all of BT’s plans it clearly states on page 112-113 about out of plan cost and MMS charges. 

Tariff Guide

 

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Col2
Newbie
194 Views
Message 16 of 26

Re: charged for group message

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THE POINT I AM MAKING IS THAT SMALL PRINT ON PAGE 112 IS NOT A FAIR WAY OF INFORMING CUSTOMERS THAT "UNLIMITED TEXTS" DOESN'T MEAN WHAT IT SEEMS... IF YOU SEND TINY TEXTS TO SEVERAL PEOPLE AT ONCE IN A GROUP THEY CHARGE FOR EVERY SINGLE TEXT!! IT IS A SHAMEFUL DECEIT.

THIS IS ALL CLASSIC WEASEL WORDS USED BY CORPORATIONS TO KEEP TAKING MONEY OFF PEOPLE BECAUSE THEY FALL INTO HIDDEN CHARGES.IN.THE.SMALL.PRINT!!

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Dean007
Recognised Expert
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Message 17 of 26

Re: charged for group message

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@Col2

The best course of action if you are not happy is to make a formal complaint via the mobile online chat team. 

BT Mobile online chat.

 

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Highlinder
Aspiring Contributor
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Message 18 of 26

Re: charged for group message

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Seems I best sort out my law degree before I take a further contract out with that amount of small print involved. Might just get a reader to read it out for some bed time reading.

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Distinguished Guru
Distinguished Guru
154 Views
Message 19 of 26

Re: charged for group message

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@Highlinder wrote:

Seems I best sort out my law degree before I take a further contract out with that amount of small print involved. Might just get a reader to read it out for some bed time reading.


Not relevant. If it's a phone setting that's led to the problem, even reading every word of the provider's T&C from top to bottom wouldn't help.

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Highlinder
Aspiring Contributor
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Message 20 of 26

Re: charged for group message

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What I was getting at with my comment was the length of the t's & c's , just a bit of humor that is all.

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