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Beginner
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Message 1 of 4

correcting landline number in your My BT account

I tried to add a sim card to my account.

It wasnt possible as a message said 'the landline number in your My BT account is different to your actual number'

There is instructions to correct this, but the instructions are out of date and make no sense.

Also the 'incorrect number' could not actually be viewed anywhere.

Please can you advise how I can proceed without joining lengthy phone queues ?

Thanks in advance.

 

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Moderator
Moderator
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Message 2 of 4

Re: correcting landline number in your My BT account

Hi @Flatty,

Welcome to the Community and thanks for your post!

Sorry that you're getting the message saying your landline number is different on your MyBT profile.  This should be a straightforward update from our side.  Do you want to have a word with our chat team to see if they can update it for you?  Here is the link  >> Live Chat Team <<

Post back and let us know how you get on chatting with them.

Cheers,

Robbie

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Beginner
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Message 3 of 4

Re: correcting landline number in your My BT account

Thanks, but your link doesnt work either as calls are being prioritised for the venerable.

The messase suggests I ask here!

   

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Moderator
Moderator
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Message 4 of 4

Re: correcting landline number in your My BT account

Hi @Flatty, I'm sorry the live chat link wasn't working when you tried. This would be considered urgent so calling in to get that sorted wouldn't be a problem, I've also sent you a private message so you can get in touch with the moderators if you'd like us to assist but it will take us a few days to respond as we're quite busy at the moment.

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