Help us improve our customer experience. We are very keen to get your thoughts on some of the ideas we are exploring. Please take a few minutes to complete this short survey,
BT Customer experience survey
Yeah I know, that makes me think you've got a problem with the SIM card but I see that's already been suggested. Have you tried swapping the two to see if the fault moves to the other phone
Hi @Colly46 and welcome to the community.
Did you manage to get this sorted? Can you let us know how things are going?