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percyng1992
Beginner
448 Views
Message 1 of 2

order number

hello, I have a claim in topcashback.com, they need me to give the order number: AJMxxxxxx/BTMxxxxx , but I can’t find it in my bt account, so can I get my order number, also, before 3months, the customer service say will refund one month payment, but I can’t see any refund. 

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Matt-S
Moderator-Retired
424 Views
Message 2 of 2

Re: order number

Hi @percyng1992,

Welcome to the Community and thanks for taking the time to post.

You can normally find your order number within the orders section of MyBT. If you are unable to find it this way you will need to contact Customer service and they will be able to provide you with the order number along with look into the billing issue. Our live chat is currently open.

Thanks

Matt

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