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Contributor
621 Views
Message 1 of 8

question about mobile app

hi all

I got my bt sim activated today... everything is sorted so i go into the BT app and its showing  wifi calling and 4g calling as a no.

 

Is this a bug in the app?

 

thanks

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: question about mobile app

did you get your phone from BT?

is your phone on BT list of approved phones



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Contributor
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Message 3 of 8

Re: question about mobile app

Iphone 11

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Contributor
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Message 4 of 8

Re: question about mobile app

Whoops...

I bought the phone from apple

Sorry Imjolly

I meant to say thanks for taking the time to post on this thread!

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Recognised Expert
579 Views
Message 5 of 8

Re: question about mobile app

Hi @CocoPops 

I think all iPhones from 6 upwards should work with wifi calling, have you tried it?

If it definitely doesn't work then I would call the Mobile team, I've seen another post recently where BT resolved the same issue by enabling it on their account.

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Contributor
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Message 6 of 8

Re: question about mobile app

Thanks for the post!

yeah it’s currently working fine on both I just don’t understand it.

 

 

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Recognised Expert
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Message 7 of 8

Re: question about mobile app

I think when BT introduced wifi calling there were quite a few users that had the same problem with the app saying it wasn't available but it still worked, so it's not uncommon. 

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Contributor
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Message 8 of 8

Re: question about mobile app

Cheers Andy greatly appreciated!

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