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NC91
Beginner
518 Views
Message 1 of 4

"Upgrade existing SIM" vs "Keep SIM plan & add 5G to account"

Hi guys, I'm hoping that one of you might know the answer to this 🙂 

I'm looking to upgrade my SIM only plan to the 24 month 20GB data plan (see screenshot). When I go through the process I get two options (see other screenshot):

  • Upgrade an existing SIM
  • Keep my SIM plan and add 5G to my account

I chose existing SIM and 24month version of that deal wasn't available in the list of options it gave me, only the 12 month version.  

I basically want to be sure that if I choose the "Keep my SIM & upgrade" version that my phone number won't have to change.

Can anyone explain the difference to me please?  

Thanks!

 

NC91_0-1633420723308.png

NC91_1-1633420898478.png

 

 

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3 REPLIES 3
JohnC2
Moderator
Moderator
463 Views
Message 2 of 4

Re: "Upgrade existing SIM" vs "Keep SIM plan & add 5G to account"

Hi @NC91, welcome to the forum and sorry for the confusion with the online order journey. You would be best to call 0800 800 150 and speak with our BT Mobile team and they'll be able to sort this for you and explain the difference.

cheers

John

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NC91
Beginner
443 Views
Message 3 of 4

Re: "Upgrade existing SIM" vs "Keep SIM plan & add 5G to account"

Hi thanks for your reply, I'll give them a bell and see what they say 😀

 

All the best 

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SmallJSP
Aspiring Contributor
343 Views
Message 4 of 4

Re: "Upgrade existing SIM" vs "Keep SIM plan & add 5G to account"

Just to say that I found this totally confusing as well and abandoned my order...
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