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JayW
Contributor
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Message 1 of 2

"Your Device is Locked" - BT Virus Protect

I have BT Virus protect on my Samsung 5 Mobile.

Last night I got a message "Your device is locked" and asked for a PIN

Cannot recall a PIN, so I indicated that I had forgot the PIN. Got a message to say "No Problem. Just choose how you want to reset it" and I indicated "Send me an E-Mail"

The email I received does not give ANY indication about how to reset my PIN

Any help will be appreciated.

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1 REPLY 1
Moderator
Moderator
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Message 2 of 2

Re: "Your Device is Locked" - BT Virus Protect

Hi @JayW,

 

I'm sorry you haven't been able to reset you pin. If you contact the BT Mobile Chat Team, they'll be able to help you with this.

 

Thanks

 

PaddyB

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