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trev73
Aspiring Contributor
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Message 1 of 7

sim card replacement

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Ordered replacement sim for new phone on march 17,got email confirming this. Tracked order this morning (weds),says order complete.  Hadn't even email to say it has been sent out. I have received nothing. Ordered again this morning (weds), got confimation email etc. Not confident this will arrive either having read someone else has had the same issues. can't use phone because it needs a nano sim and i have a micro sim. Anyone else having the same problem?

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trev73
Aspiring Contributor
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Message 2 of 7

Re: sim card replacement

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Update: The SIM card I ordered on Weds is now showing as order complete. So according to BT,I ordered and received it in the same day. (I'm still waiting for the first one!) Al! I want is a Nano SIM to replace a Micro SIM and their system is making a mess of it ....

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Moderator
Moderator
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Message 3 of 7

Re: sim card replacement

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Hi @trev73 

Welcome to the Community and thanks for your post!

Sorry that you haven't received the replacement SIM cards you had ordered.  You can get in touch with our >> Mobile team using these contact details << to find out what happened.  They'll be able to track the deliveries.

Post back and let me know how you get on chatting with them.

Cheers,

Robbie

Community ModeratorRobbieMac
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trev73
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Message 4 of 7

Re: sim card replacement

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Talking to them via Twitter at the moment. Will let let you know. Cheers.
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Moderator
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Message 5 of 7

Re: sim card replacement

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@trev73 wrote:
Talking to them via Twitter at the moment. Will let let you know. Cheers.

@trev73  No problem! Keep us posted :smileyhappy:

Community ModeratorRobbieMac
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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trev73
Aspiring Contributor
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Message 6 of 7

Re: sim card replacement

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Apparently they were sent out! Also asked if I could pop the nano SIM out of my micro SIM ,but as it's my wife phone,I didn't know( but don't think it is.) Anyway,they have given me a link to another department so will have a look tonight.
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trev73
Aspiring Contributor
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Message 7 of 7

Re: sim card replacement

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Both arrived today!! Hopefully one of them works. Am happy to consider this case closed. Appreciate the support.
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