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breznik
Beginner
362 Views
Message 1 of 13

unable to access BT Mobile portal

Hi,

When connecting to the mymobile section of www.bt.com I get two errors

1.somethings gone wrong try again later

2. No SIMs identified

No one has been able to help so far. I wouldlike to setup parental controls on the mobiles etc. Please cna someone help

Kind regards

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12 REPLIES
Recognised Expert Dean007
Recognised Expert
360 Views
Message 2 of 13

Re: unable to access BT Mobile portal

Hi @breznik

Have you spoken to the mobile chat team?

BT Mobile Chat

 

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breznik
Beginner
356 Views
Message 3 of 13

Re: unable to access BT Mobile portal

I have spoken with lots of BT folks. All very nice but no one able to help so far

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Recognised Expert Dean007
Recognised Expert
353 Views
Message 4 of 13

Re: unable to access BT Mobile portal

Hi @breznik

in that case I will ask a moderator to assist you. They will post a link for you to contact them tomorrow. They will take ownership until it’s resolved to save you contact all the different parts of BT. 

Check back in the morningSmiley Happy

Moderator
Moderator
314 Views
Message 5 of 13

Re: unable to access BT Mobile portal

Hi @breznik Sorry that are having a fault when trying to access the portal.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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Moderator
Moderator
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Message 6 of 13

Re: unable to access BT Mobile portal

@breznik we've chased this up again this afternoon with the specialist team and I'm continuing to monitor the case. Hopefully it won't be too much longer until this is resolve and as soon as I have any new information I'll get back in touch. 

Community ModeratorNeilO
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breznik
Beginner
244 Views
Message 7 of 13

Re: unable to access BT Mobile portal

thank you for your continued efforts to resolve this
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Moderator
Moderator
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Message 8 of 13

Re: unable to access BT Mobile portal

@breznik I'm really sorry about the delay getting back to you. I tried calling there but missed you, I've been informed that the problem with your BT mobile portal should be resolved. Please can you check this and post back to let me know if everything is working now? 

Community ModeratorNeilO
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breznik
Beginner
169 Views
Message 9 of 13

Re: unable to access BT Mobile portal

The third number is now showing and I was able to set the restrictions. It is not yet allowing me for the other two.
I am sure this will correct itself in due course. @NeilO thank you for all your efforts and keeping me updated all the way
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Moderator
Moderator
145 Views
Message 10 of 13

Re: unable to access BT Mobile portal

@breznik no problem, are you able to manage the other two numbers yet? I might have to go back to the bt.com team to get that aspect sorted.

Community ModeratorNeilO
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