In the BT Sport app on my Amazon Fire TV Stick 4K Ultimate, the BT Sport Ultimate channel disappeared around a week or so ago.
Using the Compatibility Checker, there is a cross (X) for 4K on the "Devices" row:
"Your Fire TV and your TV are not able to display 4K. If you think this isn't right, visit http://bt.com/sport/help"
I tried to visit that page but it says "Sorry, we couldn't connect you":
What can I do to fix this and get 4K/Ultimate back on BT Sport app for Fire TV?
It was working perfectly well until a week or two ago, with the exact same devices (4K Fire TV Stick with 4K LG TV). I have tried restarting the Fire TV Stick, and also powering off and turning back on both the Fire TV Stick and the TV, but to no effect.
Thanks in advance!
Solved! Go to Solution.
Check your display settings on the Fire Stick - Settings, Display & Sound, Display, Video Resolution.
If you've manually selected a value below 4K, then it'll prevent the app from displaying 4K.
I've also notified the app team of the incorrect link to bt.com - it should have been /help/sport not /sport/help
Thank you, @DarrenDev - that has solved it, probably the fastest I've ever had an issue solved on forums like this! 😀
It was set to 1080p for some reason; I don't think I changed it myself so can only think the Fire TV Stick changed it when I watched some non-4K content.