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Cragz
Beginner
112 Views
Message 1 of 4

5.1 or Atmos on BT Sport Ultimate

Hi all,

I asked a year ago and I’m hoping something‘s changed since!

I’m using BT Sport on the following 3 devices -

Nvidia Shield

Xbox One X

Windows 10 PC

… with the Shield being by far the most frequently used. It’s great watching everything in 4K HDR with the funky manager modes etc. but I’m still only getting 2.0 sound.

Am I doing something wrong, or has 5.1 (or Atmos) not yet made it to these devices?

Thanks!

Craig

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3 REPLIES 3
DarrenDev
BT Sport Expert
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Message 2 of 4

Re: 5.1 or Atmos on BT Sport Ultimate

There are no plans to add BT Sport Ultimate to Windows 10, but the other 2 should be OK.

You should get 5.1 / Atmos from the Ultimate channel. It's not available on any of the other channels or content.

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Cragz
Beginner
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Message 3 of 4

Re: 5.1 or Atmos on BT Sport Ultimate

Thanks Darren. I’m not getting it at all on my Shield, although Atmos is working perfectly in e.g. Netflix, Plex, Prime Video etc.

I have an ultimate subscription so the big events are working fine in 4K/HDR, just no Atmos (or indeed surround sound of any kind).

Can you suggest a way to resolve this? Would it be worth uninstalling & reinstalling the app? I can’t find anything in settings that might help.

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DarrenDev
BT Sport Expert
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Message 4 of 4

Re: 5.1 or Atmos on BT Sport Ultimate

Reinstalling the app won't change anything.

Please launch the app with it set up as it normally would be, and then send me a DM with the BT ID you're logging into the app with.  I'll check our logs to see what it reported that it's capable of - you'll only be offered DD+ if the device reports that it's capable.

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