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Aspiring Contributor
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Message 1 of 13

Accessing BTTV and BT SPORT Apps

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I can access BtTv, My BT with my log in details but why can't I access BT Sport app?Comes up with error code ID003

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BT Sport Expert
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Message 2 of 13

Re: Accessing BTTV and BT SPORT Apps

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ID003 means a BT Sport subscription can't be found on that account. Where does your subscription come from? Is it on your TV package? Part of your mobile subscription?
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BT Sport Expert
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Message 3 of 13

Re: Accessing BTTV and BT SPORT Apps

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Are you able to watch the sport channels live on the bttv app?

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Aspiring Contributor
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Message 4 of 13

Re: Accessing BTTV and BT SPORT Apps

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It's on my TV package.

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Aspiring Contributor
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Message 5 of 13

Re: Accessing BTTV and BT SPORT Apps

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Yes I can watch on BTTV app.

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BT Sport Expert
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Message 6 of 13

Re: Accessing BTTV and BT SPORT Apps

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OK yes, I can see on your account that your BT Sport subscription has strangely been suspended @Superjax123. I'll get that resolved ASAP, and try to find out what went wrong.
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BT Sport Expert
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Message 7 of 13

Re: Accessing BTTV and BT SPORT Apps

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That's it now sorted @Superjax123 ... it was caused by an agent error when resuming service following your recent billing issues. Sorry for the inconvenience.
Aspiring Contributor
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Message 8 of 13

Re: Accessing BTTV and BT SPORT Apps

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Yes I have just accessed BT Sport app. Thank you DarrenDev for your assistance in this matter. Quickly resolved and happy.

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BT Sport Expert
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Message 9 of 13

Re: Accessing BTTV and BT SPORT Apps

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Perfect. Thanks for confirming.
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Aspiring Contributor
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Message 10 of 13

Re: Accessing BTTV and BT SPORT Apps

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Hi Darren. Today I've noticed all my subscription channels are not working again and cannot access any of the bt apps on my phone. Could you look into this for me please.

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