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cjham
Beginner
488 Views
Message 1 of 2

Accessing TV purchases after cancelling TV

Hi

I have cancelled my BT TV subscription. I bought a number of films from BT and was assured I would still be able to access these if I cancelled my TV subscription through the BT TV app.

The app is not accepting my BT ID and password. I still have an active phone line with BT and the BT ID still works fine with logging in to My BT to view my bills etc. I just can't get in to the BT TV app.

Is there any way I can redress this issue?

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1 REPLY 1
-Richie-
Guru
480 Views
Message 2 of 2

Re: Accessing TV purchases after cancelling TV

Speak with the BTTV support team, they'll help you get setup, the BTTV app is the correct way to access old purchases.

Also, please edit your post and remove your email address, it's a public forum and anyone can see it.

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