I am a BT Broadband customer with Sky Q. I am trying to add BT Sport to my Sky Q package through the BT Sport website. I have entered the viewing card number, together with my address as requested. I have checked and rechecked. Each time I receive an error telling me the card is not recognised at this address. I have a green tick next to the card number.
Is this a Sky Q issue, as they do refer in the notes to adding your Sky HD card number?
Anyone else had this issue, and how did you resolve this please?
We'll check everything on your account and help you get this ordered. I'll need your account details to add it on. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser. Complete that form and we'll get back in touch with you.
When you're completing the webform please include your full address exactly as Sky have it on their records.