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fiferjim_2000
Beginner
3,584 Views
Message 1 of 8

App crashes as soon as video starts to stream

On Ipod the App crashes as soon as video starts to stream , have cleared the cache and deleted and re installed the app. Made no difference at all. Skygo works perfectly well. Any firther ideas?.

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7 REPLIES 7
Moderator
Moderator
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Message 2 of 8

Re: App crashes as soon as video starts to stream

Hi fiferjim_2000,

Thanks for posting. Are you getting any specific error messages? Can you give us as much detail as possible and I’m sure we’ll be able to help.

Cheers

David
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fiferjim_2000
Beginner
3,541 Views
Message 3 of 8

Re: App crashes as soon as video starts to stream

Hi

 

no error messages aprt from when I've tried multiple times it had an error stating to many active streams (or simmilar) no error numbers/codes at all.

 

Pretty much as I said it would play a few seconds then return to ipod menu page.

 

I've not tried it again since the weekend and probably won't get a chance till this weekend either to try it again.

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IrlamMatt
Beginner
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Message 4 of 8

Re: App crashes as soon as video starts to stream

Ive got exactly the same problem. Everytime I load the BT Sport app it crashes after a couple of seconds of watching the selected channel on my iPad. How can this be fixed please?
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cooperman
Aspiring Expert
3,472 Views
Message 5 of 8

Re: App crashes as soon as video starts to stream

Try doing a full reboot, hold home button and power button till apple icon appears. Have had this with other apps in the past and it seems to work possibly due to conflicts of apps still running in the background.
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fiferjim_2000
Beginner
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Message 6 of 8

Re: App crashes as soon as video starts to stream

Tried a full reboot on the night I had issues

 

Managed to watch the French football ok last night untill I tried to put it full screen.

 

SkyGo works perfectly , looks like a poor bit of software to be honest ...

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Malc1300
Newbie
3,436 Views
Message 7 of 8

Re: App crashes as soon as video starts to stream

Hi all, I am having the same problem, I start the app and the home page opens but then immediately crashes, I am a newish customer but not managed to see anything via the app. I have an iPad 1 and have tried all the suggested reinstalls and cookie deletes. Anyone any wiser?
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gerryd
Newbie
3,237 Views
Message 8 of 8

Re: App crashes as soon as video starts to stream

Hi,

 

I also have an Ipad 1 and the BT sport app sometimes work, but mostly just crashes after loading even before any selection is made. I have a feeling this happens more often where on the home page, a video stream is posted even though I have not selected it.

 

Have done all the usual things, clear cache, closed all other apps, re-booted the Ipad, re-installed the app, but still the same result. 

 

Tried the on-line help assistance ,but was just told our back office are working on it and sorry.

 

Not really good enough BT. Like many others, I rely on the app to stream via apple TV to my large screen as i am on Freesat, so no other TV platform to use.

 

This is a buggy piece of software which need sorting out. Have no other issues with any other app including streaming services on my Ipad.

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