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foxgaucho
Newbie
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Message 1 of 2

App error VC003 - iPhone only

Hello,

 

I have been using the BT sport app successfully for months, on my iPhone (occasionally I use the website with my laptop).

Recently I bought a tablet (Samsung), so I started using the app on the tablet, all good as well!

But in the last couple of weeks, the app doesn't work anymore on my iPhone. It says:

 

"Error - Sorry,BT Sport is only available in the UK. (VC003)"

 

which is obviously an error, because I am connected with my home wifi (in the UK, using BT broadband) and I can use the app with my tablet and stream BT sport online with my laptop just fine.

I have already tried:

- to switch on the localization service, general and specific for the app

- to logout and login

- to reboot my iPhone

- to delete and re-install the app

Always the same problem...

Is it a know bug? Any suggestion on how to fix it or workaround?

 

Thanks,
Andrea

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Moderator
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Message 2 of 2

Re: App error VC003 - iPhone only

Hi foxgaucho,

 

Welcome and thanks for posting. Have you had a look here for help with the VC003 error message? Take a look and let us know how you get on.

 

Cheers

 

David

 

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