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Newbie
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Message 1 of 7

App on ipad keeps stoppping and then going back to half time!

WEvery 5 mins when watching Blackburn Man U the app just goes back to a particular point in the half time break - very annoying!

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Newbie
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Message 2 of 7

Re: App on ipad keeps stoppping and then going back to half time!

This happens with me too.

 

in the second half of a football game, every five minutes the app stops and goes back to half time and plays the adverts and carries on from there. Keep having to hit the Go Live button.

 

anyone else have this?

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Moderator
Moderator
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Message 3 of 7

Re: App on ipad keeps stoppping and then going back to half time!

Hi @aroon1 and welcome.

 

Are you having this problem on all live games? Are you seeing any error messages?

 

Cheers

 

David

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Moderator
Moderator
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Message 4 of 7

Re: App on ipad keeps stoppping and then going back to half time!

Hi @aroon1,

 

Quick update. I've checked this with our tech guys and they have confirmed that 'We're aware of a problem that some customers using the enhanced player are experiencing, where the video stream occasionally skips back to an earlier point in the match. We're working on a fix, which we hope to be in a position to deploy soon. Please accept our apologies for any inconvenience caused in the meantime."

 

Cheers

 

David

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Newbie
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Message 5 of 7

Re: App on ipad keeps stoppping and then going back to half time!

Thanks for checking that out David.

 

There are no error messages.

It happens on all live games that i have watched. Been happening for a few months now.

Always in the second half, every five minutes or so it skips back to half time adverts and continues from there.

 

This is on the ipad app. Very frustrating for live games.

 

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Contributor
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Message 6 of 7

Re: App on ipad keeps stoppping and then going back to half time!

When is this going to be fixed please.
Man U Anderlecht kept doing it.
Thank god I don't use the app much.
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Newbie
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Message 7 of 7

Re: App on ipad keeps stoppping and then going back to half time!

This is still happening!! BT are happy to take my money for this service, but cannot provide THE SERVICE.

 

When will this get fixed???

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