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JustFixTheVC18Errors
Aspiring Contributor
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Message 1 of 2

Appalling service from BT call centre

I've had repeated issues with BT Sport buffering intermittently when I watch.

 

Today it was unwatchable & I missed the end of 2 events.

 

First call centre guy promised a tech call back but I'm still waiting.

Second one left me on hold for 30 minutes before cutting me off.

Third one seemed unable to understand that every web site I use is fine & the problem is with BT Sport. He insisted there was no fault on the line but has logged a fault anyway.

 

The 15 to 20 minute queing wait is bad enough but when you get through they're no help!

 

How can I get hold of someone from BT Sport?????

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Distinguished Guru
Distinguished Guru
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Message 2 of 2

Re: Appalling service from BT call centre

Are your problems with buffering whilst using the BT sport app or BT sport website ? IF so the other subforum that focuses on those services that you have also posted on is the most relevant to look for solutions and advice. If you are also experiencing buffering or issues with watching the BT sport Tv channels on Youview/Sky/BT Vision box then this is the subforum for those.

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