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ozsat
Recognised Expert
350 Views
Message 1 of 3

BT App Extra - but only 2 devices

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So I have 'BT App Extra' added to my subscription which allows 4 registered devices to be registered.

However, some time during the past few weeks the limit on my account has dropped back to 2.

Values and Billing say 'BT App Extra' is still active - and faults say it is too and can also see it is no longer working.

I'm told two other subscribers have now called in with the same issue.

This is for use of the 'BT TV' app - and not the 'BT Sports' app which has it own system of any 2 devices active at once - whereas 'BT App Extra' is a maximum of 4 registered devices.

Anybody else here found there 'BT App Extra' subscription is no longer working?

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR) via 5GHz WiFi.
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2 REPLIES 2
DarrenDev
BT Sport Expert
344 Views
Message 2 of 3

Re: BT App Extra - but only 2 devices

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I'm just investigating this very problem @ozsat - could you please send me a DM with the BT ID you use to log into the app?

ozsat
Recognised Expert
321 Views
Message 3 of 3

Re: BT App Extra - but only 2 devices

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Thank you for fixing - all good now.


@DarrenDevwrote:

I'm just investigating this very problem @ozsat - could you please send me a DM with the BT ID you use to log into the app?


 

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR) via 5GHz WiFi.
0 Ratings
Reply