cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
585 Views
Message 1 of 3

BT App Extra - but only 2 devices

Go to solution

So I have 'BT App Extra' added to my subscription which allows 4 registered devices to be registered.

However, some time during the past few weeks the limit on my account has dropped back to 2.

Values and Billing say 'BT App Extra' is still active - and faults say it is too and can also see it is no longer working.

I'm told two other subscribers have now called in with the same issue.

This is for use of the 'BT TV' app - and not the 'BT Sports' app which has it own system of any 2 devices active at once - whereas 'BT App Extra' is a maximum of 4 registered devices.

Anybody else here found there 'BT App Extra' subscription is no longer working?

---------------------------------------------------------------
Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
0 Ratings
2 REPLIES 2
579 Views
Message 2 of 3

Re: BT App Extra - but only 2 devices

Go to solution

I'm just investigating this very problem @ozsat - could you please send me a DM with the BT ID you use to log into the app?

556 Views
Message 3 of 3

Re: BT App Extra - but only 2 devices

Go to solution

Thank you for fixing - all good now.


@DarrenDevwrote:

I'm just investigating this very problem @ozsat - could you please send me a DM with the BT ID you use to log into the app?


 

---------------------------------------------------------------
Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
0 Ratings