Can you see it on your list when you plug your ipad into your computer? Wondering if you delete it from there, re-sync your Ipad and then try a re-install if that would work?
Can you let me know if you have tried any steps to re-install, just need to know what steps you have tried before I flag to the product team.
I'm connected to PC now and cannot see BT Sport App. If I go to the App store the only option I have is to 'open' so I can't uninstall and reinstall and no option to delete the app because I can't see it listed, not even in the iPad settings.
I've also tried powering down the IPad whilst the app is open but that didn't work either.
Ok thanks for the information, I will flag to the product team and see if they have any advice on how to deal, do wonder if this is an apple issue, but very hard to know.
Will post back as soon as I have an update.
I have spoken to our product/technical contact for the app and they have responded with the below advice, I know you say you have already tried the power off function but might be worth another go? the product/technical team believe this is an issue with the update to IOS7 rather than the sport app.
The team have also said that other users on the apple community are experiencing similar issues after the update to IOS7, but with other apps, not BTSport.
If the user tries swiping down on their screen to bring up the spotlight search and searches for BTSport I’m sure they will find the app there, however this does not show where it exists on the device.
I’d suggest the user then tries a reset of their device by holding down the power button until the slide to power off button appears. Once powered off they should switch back on and this should hopefully then show the app.