I'm afraid if it was easy then everyone would have been offering 4K HDR by now. It's a lot harder than it sounds! We are working hard to get it out there but more complicated than it appears.
We currently deliver 50 frames per second HD HDR on Apple TV and I hope you agree when you watch it that it's a superb picture and viewing experience.
Yes I’m afraid when set to the 4K setting the frame rate drops significantly. This is a hardware issue and out of our control unfortunately. Apple don’t support 4K 50 frames per second out of the box. The frame rate has more impact on the customer experience than the resolution so hence why best to have on lower setting. As much as I know it’s a pain!
Enjoy the game tomorrow and the champs league in the week. Finally it’s back!
I was reading some stuff on another forum the other day which said that the ATV *may* be able to do the 4k stream at 50fps, just not in HDR. I.e. if you set your ATV to 4K SDR then the Ultimate stream may work as 4K SDR.
If it is that the ATV literally cannot handle 4K 50fps video, then has been advised just set the ATV to 1080p HDR and watch in HD HDR 50fps.
It would definitely be appreciated by the whole ATV community who access BT Sport through this device if the app was updated to work with the auto match frame rate/resolution/frame rate options.
Hey Mallet94 - I'm afraid I can't say when we might launch a new product like that. Or my friends in PR would kill me!
But I can say that we're continuing to look at other platforms we can add the app too... 😉