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Aspiring Contributor
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Message 1 of 9

BT Sport App Activation Error ID003

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I’m having a similar problem to other users following a move and some other account related issues.
When I try to login to the app I get a message to activate BT Sport with a code ID003. I follow the link to BT.com which tells me I don’t have BT Sport. However if I check my package details it clearly shows that I have the BT Sport Pack on the app and online player.
Would be grateful for any help
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8 REPLIES 8
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Moderator
Moderator
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Message 2 of 9

Re: BT Sport App Activation Error ID003

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Hi @Jan88  Welcome back and sorry that you are having a problem with the BT Sport App. The BT Sport App is available only on the Primary BTID. Will you try the Error code ID003 help page and post back to let me know how you get on.

cheers
John

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Aspiring Contributor
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Message 3 of 9

Re: BT Sport App Activation Error ID003

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Hi John
Sorry for the delayed reply. I had been using my primary BTID but I was still being directed to activate BT Sport and then told that I don’t have it even though it is included in my package.
I think the problem results from some issues I had last year following the relocation of my broadband. As a consequence of this my broadband ended up on a separate account from some other elements of my package. The accounts were eventually merged but I don’t think the BT Sport got properly linked to the broadband, I had similar issues with my email which was eventually sorted out.
Unfortunately I am now out of the country (and EU) for a few weeks so won’t be able to try BT Sport even if the problem is fixed. I will try and contact customer service when I am back in the UK and post again if necessary.
Thanks and regards
Janet
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Moderator
Moderator
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Message 4 of 9

Re: BT Sport App Activation Error ID003

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Hi @Jan88 thanks for the update and hope you're enjoying your time abroad. When you are back in the UK post back and let us know and we will be happy to help you get this fixed.

cheers
John

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Aspiring Contributor
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Message 5 of 9

Re: BT Sport App Activation Error ID003

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Hi John
Hope all OK with you.
For various reasons I am only just back in the UK. Planning to be back for a while so would like to get sorted. Would you be able to follow up why my BT Sport does not seem to be properly linked with my BTID?
Many thanks for any help you can offer.
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Moderator
Moderator
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Message 6 of 9

Re: BT Sport App Activation Error ID003

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Hi @Jan88,

Welcome back to the Community.

Sorry to hear that you are having issues with your BT Sport App.

I've sent you a Private Message with details on how you can get in contact with the mod team so that we can take a look into this for you. 

Thanks

Matt

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Moderator
Moderator
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Message 7 of 9

Re: BT Sport App Activation Error ID003

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Hi @Jan88  thanks for taking the time to speak with me this afternoon and glad to help you get back the access to the BT Sport App 🙂

cheers
John

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Aspiring Contributor
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Message 8 of 9

Re: BT Sport App Activation Error ID003

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John 

Many thanks for sorting.

However there seems to have been an unfortunate consequence - I received a letter a few days ago encouraging me to look at offers for renewing for a “brilliant deal” for my broadband as the 18 month contract was due to run out in December. I was thinking of upgrading to the “Plus” package. Earlier today this was showing as being available for around £3 or £4 a month more than I am currently paying or I could renew my current package at the same price I am paying now.

Logging in now I am being offered the same package I have now for £19 more than I currently pay or £24 more for the plus package. The system seems to have reset all the prices to a much higher level.

Would be grateful if you could find out what has happened.

Many thanks

Janet

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Moderator
Moderator
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Message 9 of 9

Re: BT Sport App Activation Error ID003

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@Jan88 sorry about that, I'll make sure @JohnC2 gets your message when he's back in the office. I believe our Value team has access to those deals that you can see online if you want to give them a call on 150 they may be able to help with the order.

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