Can anyone help - I can watch all BT sport live channels but unable to watch any highlights on the BT Sport app - receiving error code VP216 - it’s only been the last couple of days - I have tried the app on PS4/ Samsung TV/ Amazon fire stick but it’s not working.
any assistance would be appreciated
Solved! Go to Solution.
OK, so VP216 should be telling you that your location is invalid - that you need to be in the UK to watch the video. If you're in the UK and not using any VPN, then please send me a DM with the BT ID you're logged into the app with and I'll check what's going on.
Thanks for raising this @Ebs - we were incorrectly blocking the Channel Islands as a result of a system update last week. This has now been corrected, and we're putting measures in place to prevent it happening in future.