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Ebs
Beginner
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Message 1 of 5

BT Sport App Error Messages

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Hi, 

Can anyone help - I can watch all BT sport live channels but unable to watch any highlights on the BT Sport app - receiving error code VP216 - it’s only been the last couple of days - I have tried the app on PS4/ Samsung TV/ Amazon fire stick but it’s not working. 

any assistance would be appreciated 

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DarrenDev
BT Sport Expert
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Message 2 of 5

Re: BT Sport App Error Messages

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OK, so VP216 should be telling you that your location is invalid - that you need to be in the UK to watch the video.  If you're in the UK and not using any VPN, then please send me a DM with the BT ID you're logged into the app with and I'll check what's going on.

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Ebs
Beginner
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Message 3 of 5

Re: BT Sport App Error Messages

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Thank you I have sent a DM
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DarrenDev
BT Sport Expert
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Message 4 of 5

Re: BT Sport App Error Messages

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Thanks for raising this @Ebs - we were incorrectly blocking the Channel Islands as a result of a system update last week. This has now been corrected, and we're putting measures in place to prevent it happening in future.

Ebs
Beginner
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Message 5 of 5

Re: BT Sport App Error Messages

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Amazing, thank you so much
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