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ricky_pritchard
Beginner

on ‎09-04-2023 8h51

3,233 Views
Message 9 of 78

BT Sport App Failure Yet Again!

5th UFC event in a row where the playback continually fails on replay mode, it makes you wonder what service you are paying for and whether your money is better spent with ESPN+ or UFC fight pass. 

Can someone please explain the nature of the issue and what improvements are being made to ensure that your customers money is not being wasted?

 

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77 REPLIES 77
jamesbarber90
Beginner

on ‎09-04-2023 8h25

3,669 Views
Message 1 of 78

Re: UFC 285 not working :/

@DarrenDev  the exact same thing is happening again on UFC 287 which was shown live last night. can you confirm it will be fixed asap?

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AlexFuller
Aspiring Contributor

on ‎09-04-2023 8h27

3,766 Views
Message 2 of 78

UFC 287

  • Same problem as ufc 285.. woke up to watch the event on the app.. it gets a few seconds into play back then shuts down and tells me it isn't available in my region.. so frustrating!! Just isn't available on the set top box.. I don't want to spend an entire day dodging social media because BT can't get their proverbial together!!
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StickClimber
Beginner

on ‎09-04-2023 8h32

3,761 Views
Message 3 of 78

Re: UFC 287

Yep sharing the same issue, its a joke they charge for this. BT are actually forcing people in the UK to search "elsewhere"  Trash app..  trash company.. this is a issue every event.. 😑 

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AlexFuller
Aspiring Contributor

on ‎09-04-2023 8h32

3,641 Views
Message 4 of 78

Re: UFC 285 not working :/

Yep! Exactly the same problem! Yet another day dodging social media so as to not hear the results... ridiculous

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etdiproselodge
Beginner

on ‎09-04-2023 8h38

3,744 Views
Message 5 of 78

Re: UFC 287

Yep, same here. Repeat of UFC 285! They also completely missed off the chito v sandhagen fight on the app as well. Absolute joke. Only reason I stay with BT is for the UFC. Internet is sh*te and so is the rest of the sports options. Time to look elsewhere 

Tags (1)
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AlexFuller
Aspiring Contributor

on ‎09-04-2023 8h42

3,729 Views
Message 6 of 78

Re: UFC 287

I also rang the customer service department... spoke to a lady from Newcastle who transferred me to the 'appropriate department' which was actually a voicemail that said 'opening hours are Monday to Saturday'... triffic!

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AlexFuller
Aspiring Contributor

on ‎09-04-2023 8h44

3,726 Views
Message 7 of 78

Re: UFC 287

Exactly! Literally the ONLY reason is the ufc.. if they can't get this right then 100MBs with gigaclear seems awfully tempting..

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StickClimber
Beginner

on ‎09-04-2023 8h48

3,713 Views
Message 8 of 78

Re: UFC 287

Im a ex employee of the BT group so that doesnt suprise in anyway i think truely think the companys days are numbered, i will be cancelling my sub as it appears to be cheaper for me to get a VPN and buy ESPN+.  The last 5 events have been **bleep** and digging through the support pages this isnt a new thing. They are just a incompetent company. 

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CitizenSkanks
Beginner

on ‎09-04-2023 8h55

3,678 Views
Message 10 of 78

Re: UFC 287

Yep having the same issue. Tried to play it through the BT Sport App on a PS5, an Xbox and through a Samsung TV and it either doesn't load or crashes after 5 seconds. Everything else on the app is working fine without an issue.  Of course this happens on one of the biggest cards of the year.

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