Maybe I'm missing something but how do you get the app in full screen mode ?
I've called customer services and just got told to tap on the screen twice and then press the arrow, but no arrow comes up when i press the screen twice.
Welcome to the forum and thanks for posting, what device are you trying to watch on?
In the web player there are two icons at the bottom-right ... one adjusts the volume level and the other toggles full screen.
In the Android app I automatically get full screen if I turn my phone from portrait to landscape view (i.e. the display auto-rotates).
Im watching on an Iphone 4s and I only get the volume adjustment in the bottom right hand corner. Screenshot attached
What if you turn your phone sideways?
I see exactly the same on my Nexus 4 ... until I turn the phone sideways and I see the feed full screen. 😉
I'm not familiar with the Iphone, so you may need to tweak a phone setting to allow auto-rotate for the BT Sport app.
I have the same problems. Just got BT BB and started using the BT App on an ipad and iphone5s (end July 14). When I tap the video on the ipad , the greyed out line appears with some controls for stopping, volume and the diagonal arrows to enlargen on screen.
However, when I tap the video on the screen on the iphone5s, the same greyed out line appears but omits the diagonal arrows.
BT help line could npot help and did n ot come back to me. What a poor service. It should work regardless. What is the solution?
Yea, this doesnt help anyway, it still has a big black boarder around the screen Absolutley hopeles these clownz