BT Sport App freezes when watching live stream on an ACER ACTAB1021 tablet

[DarrenDev]

I'm still struggling to catch up on this one I'm afraid @MSH11 - it's going to take me a day to get the app into a suitable logging state, and I can't quite spare that time just now. I'll get back to you as soon as I can.

[MSH11]

Hi,

I wondered if you had an update on this one Darren?

I've been in contact with Acer Support who claim no known issue with the BT Sport App and  my model of tablet, they advised factory/hard reset which I've already tried.

Appreciate you're busy, but would love to get this looked at and hopefully resolved.  One of the main reasons I purchased the tablet was to watch live football on the BT Sport App.

If anyone else out there has the same issue with the same Acer Tablet and BT Sport App I'd love to hear from you.

Cheers

[DarrenDev]

Almost there @MSH11 ... all going well, I should have something to send to you tomorrow.

[Ldn_jj]

I’ve the same tablet and it’s an issue for me also. BT sports app starts to play the video while it’s pixelated and as soon as it clears up. The video freezes but the sound carry’s on. I’ve turned off HD and tried hotspot and my home Wi-fi. Same thing. Deleted app etc. Be curious what the answer comes back on here about it.

Thanks

Jaime 

[DarrenDev]

We also had another customer call us over the weekend with the same issue on this exact device too.
We're now testing an update to the app that allows us to get more logs from your device - assuming all goes well, it should be published to the public beta later today. I'll send you both a DM later with details on what you need to do.

[Ldn_jj]

Thank you. That would be great

[MSH11]

Great news! Thanks

[Ldn_jj]

Hi, 

sorry to be pain but any luck with the software update?

Thanks

Jaime

[DarrenDev]

I sent you a message on Monday @Ldn_jj  - you can read it on your messages page

[MarkW80]

I too have exactly the same issue with the app - same tablet, same experience. The app version is up to date and tablet OS up to date too. Is there any further help/assistance or chance of a fix soon? It's a shame as I bought the tablet primarily to watch live sport on a larger screen than my phone.