cancel
Showing results for 
Search instead for 
Did you mean: 
bobneish54
Contributor
550 Views
Message 1 of 11

BT Sport App on iphone 6 problem

Go to solution

Have been using the app on the phone without a problem via my very good wifi connection

 

Lately I cannot get any live video just the VC011 error

 

I can get the video on my computer with no problems

 

BT support has been poor

 

How do I check that the app on my phone is using my home wi-fi and NOT looking for a 3G or 4G connection?

 

 

0 Ratings
Reply
10 REPLIES 10
Moderator
Moderator
525 Views
Message 2 of 11

Re: BT Sport App on iphone 6 problem

Go to solution

Hi @bobneish54,

 

You can check the settings in the BT Sport App, it will show if you've enabled mobile streaming. When you notice the issue, can you check your internet connection by trying to watch a video on YouTube?

 

If that works okay, log out of the BT Sport App, restart it, then log back in again. 

 

Let me know how you get on?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
bobneish54
Contributor
522 Views
Message 3 of 11

Re: BT Sport App on iphone 6 problem

Go to solution
Tried that - no change in error
When I was out tried a completely different and solid wifi connection and same occurred
0 Ratings
Reply
bobneish54
Contributor
510 Views
Message 4 of 11

Re: BT Sport App on iphone 6 problem

Go to solution
PaddyB

Need some more advice on how to solve this
0 Ratings
Reply
Moderator
Moderator
500 Views
Message 5 of 11

Re: BT Sport App on iphone 6 problem

Go to solution

Hi @bobneish54,
 
Does the connection work when you disable the WiFi on your mobile? That will tell you if it's using your mobile data connection. Another way to check is to go to the Settings menu in the app. Make sure that 'Enable Mobile Streaming' is set to 'off'.

 

Have you cleared the apps data and cache or uninstalled it and downloaded a new copy to rule that out as the cause?

 

Thank you
 
DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
bobneish54
Contributor
492 Views
Message 6 of 11

Re: BT Sport App on iphone 6 problem

Go to solution

Daniel

 

Tried all that and error remains the same

 

Deleted and redownloaded app - still the same

 

How do i clear cache etc??

 

Regards

 

Bob neish

 

 

0 Ratings
Reply
Moderator
Moderator
489 Views
Message 7 of 11

Re: BT Sport App on iphone 6 problem

Go to solution

Hi Bobneish54,

 

What IOS version is your Phone Running? And can you also confirm what version of the BT App you are using?

 

You can find out the version of the BT App by going into settings and then "About" and it should confirm the version number.

 

Thanks

 

PaddyB

 

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
bobneish54
Contributor
480 Views
Message 8 of 11

Re: BT Sport App on iphone 6 problem

Go to solution

iOS: 9.3.1

 

BT: 2.14.0

0 Ratings
Reply
Moderator
Moderator
476 Views
Message 9 of 11

Re: BT Sport App on iphone 6 problem

Go to solution

Hi @bobneish54

 

Thanks for posting back and confirming both versions.

 

Can you try the advice on this page

 

Failing that we may have to get your details for this to be investigated as you've tried quite a few things now that haven't got you sorted out. 

 

Post back and let me know how you get on with this.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
bobneish54
Contributor
459 Views
Message 10 of 11

Re: BT Sport App on iphone 6 problem

Go to solution
Robbiemac
You are the man
Once deleted my Bob profile all started working
Not sure why that is because I've had it installed for along time
Which alternative free Bon should I use to continue watching by sport and also helping to stay secure

Many thanks

Bob
0 Ratings
Reply