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Beginner
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Message 11 of 14

Re: BT Sport Box Office refund

Hi @Matt-S and @NeilO

Can you give me an update on my query above please?

Thanks

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Moderator
Moderator
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Message 12 of 14

Re: BT Sport Box Office refund

Hi @Arboy1971, as that office is closed at the moment due to the current covid-19 situation we're seeking guidance on this and will post back when we have an update.

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Recognised Expert
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Message 13 of 14

Re: BT Sport Box Officer refund

To be honest from where I'm sittiing @TariqRogers88 it should be Sky that are refunding you even though you bought it from BT. It was there faulty equipment that stopped you watching it & not a BT issue so don't see why you've been referred back

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Community Manager
Community Manager
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Message 14 of 14

Re: BT Sport Box Officer refund

Hi Everyone,

Thanks for the post and I am so sorry that you have been charged twice, and that you are struggling to get support in having the double charge refunded.

I would like to sort this out for you but I will require some details. @mdye & @Arboy1971,  I have dropped you a private message with instructions on how to get in touch with me, and what details I will need.  As soon as we receive your details we will raise this with the relevant team internally.

@TariqRogers88 Thank you for confirming your details, we will send these to the relevant team now to investigate.

Cheers

Sean

 

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