To be honest from where I'm sittiing @TariqRogers88 it should be Sky that are refunding you even though you bought it from BT. It was there faulty equipment that stopped you watching it & not a BT issue so don't see why you've been referred back
Thanks for the post and I am so sorry that you have been charged twice, and that you are struggling to get support in having the double charge refunded.
I would like to sort this out for you but I will require some details. @mdye & @Arboy1971, I have dropped you a private message with instructions on how to get in touch with me, and what details I will need. As soon as we receive your details we will raise this with the relevant team internally.
@TariqRogers88 Thank you for confirming your details, we will send these to the relevant team now to investigate.