Hi, I’m new to BT and the community so apologies if this is easily answered, but I can get sport 408, 408 etc but despite having the HD package, I cannot get 430 etc. The screen keeps telling me there is a problem with the broadband. I’ve reset the router as it suggests (and it’s connected via micro connector, rather than Ethernet cable due to distance from master socket). I’ve also done the usual reboot of the TV box. Can anyone provide any other suggestions? Thank you.
Hi @Ch6417, welcome to the community and thanks for posting, I'm sorry your HD channels aren't working. Can you test your broadband speed? The recommendation is that the HD channels need a minimum of 15Mb to work.
Hi Neil, thanks for the reply. When I checked last night before posting, it was saying we were getting 20Mb into the hub. 17Mb now. So near-ish to 15, but still above.
@Ch6471, no problem, that should be enough speed but it might be the mini connectors, can you try resetting those to see if it helps?
Hi Neil, thanks for the reply. I’ve reset the connectors as per your suggestion but still having the same issue (IPC6023 message appears but I can see the non-HD channel. Retested speed and at 20Mb).
Hi David, thanks for the reply. I’ve hooked it up to wired Ethernet cable and same issue and code. Other channels still working nicely. Thanks, Chris
Thank you for posting back. Its a bit of a strange one that the other channels work but not the BT Sport HD. If you send me in your details, I'll be able to run a few tests on the line.
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