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BT Sport Expert
BT Sport Expert
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Message 11 of 17

Re: BT Sport Price Changes no mention of HDR

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Could you share the link to the info on this not working for some TV sets please? So we can take a look.
BT Sport expertKitH
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I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, on BT Sport queries. Go here for more info.
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BT Sport Expert
BT Sport Expert
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Message 12 of 17

Re: BT Sport Price Changes no mention of HDR

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You can enjoy the new upgrade on our apps (iOS, Android, Samsung tv, Apple TV, Xbox, PlayStation) when we launch. But I’m afraid hardware takes longer to develop and we didn’t want to keep the millions of people who use the app to watch content to be held back by that.
Understand it’s frustrating but as I say, we are working on it 🙂
BT Sport expertKitH
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ozsat
Expert
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Message 13 of 17

Re: BT Sport Price Changes no mention of HDR

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ozsat
Expert
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Message 14 of 17

Re: BT Sport Price Changes no mention of HDR

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Had some sucess - by changing the audio input format on the device.

This switced the HDR active for selected titles them - so appears to be a EDID issue.

You waiting for BT Sport HDR now.

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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BT Sport Expert
BT Sport Expert
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Message 15 of 17

Re: BT Sport Price Changes no mention of HDR

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Okay good glad it's sorted 🙂

BT Sport expertKitH
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ozsat
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Message 16 of 17

Re: BT Sport Price Changes no mention of HDR

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@KitH  - another question about this if I may.

I've looked around all the BT stuff and wonder if you can confirm my understanding is correct in regards to the charges.

I have BT Max with UHD - and I have BT App Extra.

Reading the BT material I understand will get the Champions League in rwgular HD with HDR using the app and Chromecast Ultra at no extra cost.

But if I want 4K/HDR via the app and Chromecase Ulta - it will cost £5pm extra.

Please can you confirm the correct pricing for the 4K/HDR version?

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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BT Sport Expert
BT Sport Expert
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Message 17 of 17

Re: BT Sport Price Changes no mention of HDR

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If you are a top tier TV customer getting 4k/UHD at the moment then when we launch HDR - you will receive that through the app as part of it.

You will be able to cast that too if you have a chromecast ultra and capable tv.

BT Sport expertKitH
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I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, on BT Sport queries. Go here for more info.