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billybigbutt
Contributor
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Message 1 of 18

BT Sport UHD sound stops every 25 seconds

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Hi, on the UHD channel every 25 seconds the sounds stops for a second and then comes back on again.

The picture is perfect no freezing or pixelation.

The youview box is connected to the tv via hdmi cable and sound is set to stereo, if i change it to surround then the sound stops fractionally longer.

I have tried rebooting, a different hdmi cable, software is uo to date.

The box is connected via bt mini connectors but it is the same if i use wifi.

The uhd channel is the only one that has this problem every other sport channel is ok.

Does this happen for anyone else or is this normal for the uhd channel.

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17 REPLIES 17
Moderator
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Message 2 of 18

Re: BT Sport UHD sound stops every 25 seconds

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Hi @billybigbutt and thanks for posting.

 

Are you able to connect to youview box directly via ethernet cable? Can you try that and check if the issue is still present?

 

Cheers

 

David

Community ModeratorDaveM
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billybigbutt
Contributor
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Message 3 of 18

Re: BT Sport UHD sound stops every 25 seconds

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Hi and thank you for taking the time to reply, yes i have tried this but it remains the same.

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Moderator
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Message 4 of 18

Re: BT Sport UHD sound stops every 25 seconds

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@billybigbutt what download speed are you getting on your broadband?

Community ModeratorNeilO
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billybigbutt
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Message 5 of 18

Re: BT Sport UHD sound stops every 25 seconds

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Hi, its 47mb,

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Moderator
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Message 6 of 18

Re: BT Sport UHD sound stops every 25 seconds

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@billybigbutt That's not the problem then. Please can you send over your details and we'll get our BT TV experts to look at this? You'll find the click here to contact the mods link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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billybigbutt
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Message 7 of 18

Re: BT Sport UHD sound stops every 25 seconds

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Hi Neil, i can see contact me when i click on your username but cannot see anyway of actually being able to send you a message.
And what details is it you will be needing.
Thanks
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Moderator
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Message 8 of 18

Re: BT Sport UHD sound stops every 25 seconds

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Hi @billybigbutt

 

Thanks for posting back and apologies for the confusion!

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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billybigbutt
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Message 9 of 18

Re: BT Sport UHD sound stops every 25 seconds

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Thanks Robbie all done Smiley Happy

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billybigbutt
Contributor
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Message 10 of 18

Re: BT Sport UHD sound stops every 25 seconds

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One of the other problems i have noticed with my box is that when i turn it on the free to air channels through the aerial do not work eg. ITV, it says there may be a problem with my aerial until i select the UHD channel 433.

Trying any of the other subsctiption channels all work but the channels that come from the aerial only work after first viewing the BT Sport UHD channel after turning the box on?

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