After being connected to BT TV yesterday I was unable to access the BT Ultimate channel on 433. This is why I decided to signup to BT TV for the 4K content as I already had BT Sports on my Sky Subscription.
My Broadband Speed is about 32.5 mbps and I have since read that you may need over 40 mbps to get BT Sport Ultimate. I wasn't made aware of this when I was sold the upgrade to Superfast Fibre 2 with the Max 4K TV package.
When I try to access channel 433 or the Sports On Demand content in 4K it is telling me that I need to upgrade my subscription rather than it won't work due to slow broadband?
Also when I run the speed test on the YouView box it says that I have fast enough internet to watch 4K content.
Customer support did not seem to know what was going on when I spoke to them over online chat and the phone yesterday and I have since cancelled my order.
However I would be grateful if someone could check to see if 4K is definitely not possible on my account as the messages on the box suggest that something has not been activated on my account rather than a problem with speed.
Did you order via the bt.com website ? if so you would of been informed UHD was not an option but you would recieve an upgraded Youview box and have HD content.