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zulu17
Distinguished Guru
Distinguished Guru
579 Views
Message 1 of 14

BT Sport Ultimate ROKU App video Stream Chelsea V Palace

Getting a lot of shudder using BT Sport App on Roku to view the live Chelsea Palace Stream (4K HDR) .

Anyone else having similar issue ?

(The BTSport 1HD Live stream is fine).

Switching to Samsung TV BT Sport App has no issue on the 4K HDR stream.

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13 REPLIES 13
ozsat
Expert
573 Views
Message 2 of 14

Re: BT Sport Ultimate ROKU App video Stream Chelsea V Palace

I'm using the Now TV  4K box - which is a rebadged Roku.  No issues on Chelsa v Palace.

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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olgitnorm
Contributor
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Message 3 of 14

Re: BT Sport Ultimate ROKU App video Stream Chelsea V Palace

Got it on the 4K Firestick switched to Apple TV and although no hdr on apple picture stable haven’t gone back to Firestick to see if judder still there but it was uncomfortable to watch

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zulu17
Distinguished Guru
Distinguished Guru
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Message 4 of 14

Re: BT Sport Ultimate ROKU App video Stream Chelsea V Palacerd

i went back this week to try the BT Sport HDR streams on Roku and still experiencing issues  with the  HDR coverage juddering  consistently over the past few nights . Tonight I had a ROKU update but no improvement. 

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NigelB72
Recognised Expert
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Message 5 of 14

Re: BT Sport Ultimate ROKU App video Stream Chelsea V Palacerd

Are Roku sticks now picking up the HDR feed? They weren't a few weeks ago

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NigelB72
Recognised Expert
473 Views
Message 6 of 14

Re: BT Sport Ultimate ROKU App video Stream Chelsea V Palacerd

@zulu17 ignore my question. I've just tried mine and it's working perfectly now with HDR 👌

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zulu17
Distinguished Guru
Distinguished Guru
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Message 7 of 14

Re: BT Sport Ultimate ROKU App video Stream Chelsea V Palacerd

So is it a Roku issue , a WIFI issue , a  BT Sport Issue or a Samsung TV issue ?

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NigelB72
Recognised Expert
442 Views
Message 8 of 14

Re: BT Sport Ultimate ROKU App video Stream Chelsea V Palacerd

@zulu17 not sure but when I tried it on mine it took a couple of seconds to buffer and pull through 4K HDR when normally the Roku drops straight into 4K HDR on Disney,Prime etc. My Roku is connected at 150mbps as well. So my guessing is that it's using quite a bit of data and if you've not got a super fast connection, the Roku could struggle with buffering etc.

How fast is your broadband?

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Fstbloke72
Aspiring Contributor
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Message 9 of 14

Re: BT Sport Ultimate ROKU App video Stream Chelsea V Palacerd

@zulu17 Didnyiu get this resolved?

I have just moved, my Roku stick was working fine before we moved picking up 4k HDR issues, that was this a 36mbps broadband speed.

Now we've moved to a 500mbps speed and the Rokubis stuttering on 4k HDR. 

I have also bought another Roku to playnona non HDR 4k TV and it won't even play 4k giving a VC011 error.

Any ideas please?

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NigelB72
Recognised Expert
173 Views
Message 10 of 14

Re: BT Sport Ultimate ROKU App video Stream Chelsea V Palacerd

Run a bandwidth/Broadband speed check through the Roku. The option is in the settings menu. Could be an issue with the strength or quality of signal due to thicker walls, wiring, steels in the walls etc

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