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Armitage11
Beginner
675 Views
Message 1 of 4

BT Sport Ultimate

Hi,

I've just upgraded my TV package to the VIP one, but I haven't got access to the 4K content on BT Sport Ultimate.  It doesn't say there's a problem other than me having to upgrade my package, when I thought that the VIP package covered this.

I see that this topic has been covered before, but it looks like something needs to be done to my account behind the scenes.  Any suggestions would be welcomed!

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3 REPLIES 3
NeilO
Moderator
Moderator
665 Views
Message 2 of 4

Re: BT Sport Ultimate

Hi @Armitage11, try updating the software on your BT TV box and let me know if that helps. Go to Settings > Software Information > Update software

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Armitage11
Beginner
642 Views
Message 3 of 4

Re: BT Sport Ultimate

Many thanks @NeilO .

Unfortunately I had no joy - all software is up to date, but I still can't access the 4K content on channel 433.

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JohnC2
Moderator
Moderator
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Message 4 of 4

Re: BT Sport Ultimate

Hi @Armitage11 thanks for checking that. I've sent you a Private Message with details on how to contact us and we'll be happy to help you with this.

cheers

John

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