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kayjay6855
Beginner
605 Views
Message 1 of 28

BT Sport Ultimate

Hi.

Just got BT TV and went for the full VIP package. Everything went fine in the set up apart from trying to view the 4k Sport Ultimate channel 433. When I select it, I get a message saying 'you need to set up BT Sport Ultimate'. Having pressed okay, it then says it is validating my account. After a short time, it just comes back with a message saying 'Sorry - there's been a problem' and then there is a phone number to order a new package. I surely don't need to order a new package as the 4k channel is part of the VIP package. Has anyone else had this problem? Anyone know how I can fix this?

Thanks in advance.

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27 REPLIES 27
Anonymous
Not applicable
602 Views
Message 2 of 28

Re: BT Sport Ultimate

As you inferred, that problem can normally be overcome by pressing OK on your remote, however there are other posts on here where that didn't work. In each case I believe it required the intervention of a mod to resolve the problem. 

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kayjay6855
Beginner
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Message 3 of 28

Re: BT Sport Ultimate

Will a mod pick up this issue or am I supposed to try and contact one - somehow!

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Anonymous
Not applicable
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Message 4 of 28

Re: BT Sport Ultimate

@DavidM  @NeilO 

As you maybe know, the Mods are BT employees and so have the ability to sort out problems that the community can't resolve. Unfortunately they are few and this community is only a small part of what they do, so it is pretty much a case of waiting and hoping.

Edit:

You could try calling 0800 800 150 after (say) 6 or 7 tonight, it's a 24/7 number and the waiting time may be shorter then

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kayjay6855
Beginner
581 Views
Message 5 of 28

Re: BT Sport Ultimate

Okay thanks, I will wait then. If only they could be as quick to reply as your good self!

garybs29
Recognised Expert
555 Views
Message 6 of 28

Re: BT Sport Ultimate

What's your broadband speeds? There is a minimum speed needed for the 4k channel

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kayjay6855
Beginner
551 Views
Message 7 of 28

Re: BT Sport Ultimate

I recently upgraded to Fibre 2 as I was told that would be good enough for 4k. Not sure that I get the advertised download speeds though as my internet speed in general seems to have suffered since plugging in the ethernet cable for BT TV.

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garybs29
Recognised Expert
545 Views
Message 8 of 28

Re: BT Sport Ultimate

What is your estimated range & guarantee given in the order confirmation?

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kayjay6855
Beginner
539 Views
Message 9 of 28

Re: BT Sport Ultimate

Range is 32 - 50mps and guarantee is 28mps

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garybs29
Recognised Expert
532 Views
Message 10 of 28

Re: BT Sport Ultimate

That'll be why it's not working, from memory BT need 44Mbps for 4k on bt tv due to method of delivery/bandwth etc.

Also begs the question of why did they upgrade you to fibre 2, that range is only fibre 1 speeds