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rnbetsy
Beginner
534 Views
Message 1 of 5

BT Sport Ultra HD Unavailable

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Hi,

 

Infinity 2 went live on Friday 22nd, with the TV supposed to be activated on Saturday 23rd.

 

The UltraHD youview box only arrived today, all is fine apart from the BT Sport Ultra HD tells me to ring up to subscribe, even though it is clearly listed on my bill, and is the main reason I deciced to go with BT rather than just get BT Sport through Plusnet..

 

Anyone else ran into this? I called up and they told me to wait 24 hours...

 

Thanks.

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4 REPLIES 4
terrypward
Aspiring Contributor
508 Views
Message 2 of 5

Re: BT Sport Ultra HD Unavailable

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Hi, 

 

I am in the same situation after installation today. Felt a little "fobbed off" on the phone when the told me to wait until after midnight. Did waiting work?

 

Thanks

 

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Highlighted
Moderator
Moderator
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Message 3 of 5

Re: BT Sport Ultra HD Unavailable

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Hi @rnbetsy,

 

Welcome and thanks for posting. Did you get this sorted yet? 

 

@terrypward I can see you're all up and running. Thanks for confirming that on your own thread Smiley Wink

 

Cheers

 

David

 

Community ModeratorDaveM
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rnbetsy
Beginner
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Message 4 of 5

Re: BT Sport Ultra HD Unavailable

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This was resolved within a week, after a few phone calls
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Prentistev
Beginner
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Message 5 of 5

Re: BT Sport Ultra HD Unavailable

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Hello
I am having the same issues. I renewed my contract on 9/8/16 for 2 years. Previously I could access UHD Sports channel. I have spoken to BT Technical Team on 3 separate occasions and followed all instructions. I have wasted 1.5 hours at least of my time and I still cannot access the channel. I have missed a match already because of this. Can you help??? I don't want to phone again to explain and be told the same instructions. I have reset box and router.
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