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Bobh15
Beginner
1,967 Views
Message 1 of 22

BT Sport - Upgrade Subscription

When I try to view BT Sport through browser the app says to upgrade subscription, I payed for the Monthly pass a week or so ago now, It doesn't work on PS4 or Xbox app either. 

The app works on my phone and Windows 10 App, but cannot view online or on console

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21 REPLIES 21
JohnC2
Moderator
Moderator
1,956 Views
Message 2 of 22

Re: BT Sport - Upgrade Subscription

Hi @Bobh15 sorry that you are getting this message to upgrade your subscription. When you set up the Monthly Pass did you use an email address that may have been used for a BT Sport on EE account?

cheers

John

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Bobh15
Beginner
1,891 Views
Message 3 of 22

Re: BT Sport - Upgrade Subscription

@JohnC2 Yes, the account also has my EE phone number on it which had BT Sport before/

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Matt-S
Moderator-Retired
1,862 Views
Message 4 of 22

Re: BT Sport - Upgrade Subscription

@Bobh15

We will need to take a look into this for you. I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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c_fleming
Beginner
1,836 Views
Message 5 of 22

Re: BT Sport - Upgrade Subscription

Hi Matt - I'm having exactly the same issue, is there anything that can be done?

Matt-S
Moderator-Retired
1,830 Views
Message 6 of 22

Re: BT Sport - Upgrade Subscription

Hi @c_fleming,

Sure thing 🙂

 

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benelliott1
Beginner
1,807 Views
Message 7 of 22

Re: BT Sport - Upgrade Subscription

Hi, having the same issue here.

 

Cheers.

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Matt-S
Moderator-Retired
1,792 Views
Message 8 of 22

Re: BT Sport - Upgrade Subscription

Hi @benelliott1,

Welcome to the Community and thanks for posting.

Just to confirm that you are having the same issue, you previously had BT Sport free with an EE mobile package which has now ended and you have just taken out the Monthly Pass with BT?

Thanks

Matt

 

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benelliott1
Beginner
1,777 Views
Message 9 of 22

Re: BT Sport - Upgrade Subscription

Yes that's correct.
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Matt-S
Moderator-Retired
1,775 Views
Message 10 of 22

Re: BT Sport - Upgrade Subscription

@benelliott1 I have sent you the private message.

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