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BT Sport Expert
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Message 21 of 28

Re: BT Sport app - Amazon 4K Firestick ?

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Could you confirm the exact model please @NigelB72 ?  It sounds like something we need to add to our test rig.

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Expert
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Message 22 of 28

Re: BT Sport app - Amazon 4K Firestick ?

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@DarrenDev roku 3810eu 👍

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BT Sport Expert
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Message 23 of 28

Re: BT Sport app - Amazon 4K Firestick ?

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Sorry, I meant the TV model @NigelB72  

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Expert
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Message 24 of 28

Re: BT Sport app - Amazon 4K Firestick ?

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Haha it's a Sharp Aquos but I'll need to check the model where I get home in a bit

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Message 25 of 28

Re: BT Sport app - Amazon 4K Firestick ?

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@DarrenDev hi, the model number is LC-55UI7252K 

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BT Sport Expert
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Message 26 of 28

Re: BT Sport app - Amazon 4K Firestick ?

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Perfect, thanks.

So it turns out the reason we check for HLG support is due to a bug with Samsung TVs, where the TV reports that it's HDR capable even when HDR colour mode is turned off on that HDMI port.  This results in awful video playback when we try to give an HDR signal to a port that doesn't want it.

We were advised that the best way to detect true HDR availability was to also check HLG support, which Samsung TVs only report when the port is properly enabled.  So this is what we're doing.

We've now all agreed that this was bad advice - great for Samsung users, but potentially bad for others. We're removing the check, and looking for a better fix.  Thanks for raising it @NigelB72 

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Message 27 of 28

Re: BT Sport app - Amazon 4K Firestick ?

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@DarrenDev glad to be of help. And thank you to yourself and the development team for listening to customer feedback. Brilliant customer service from all involved... Thanks

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Aspiring Expert
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Message 28 of 28

Re: BT Sport app - Amazon 4K Firestick ?

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@NigelB72wrote:

@DarrenDev glad to be of help. And thank you to yourself and the development team for listening to customer feedback. Brilliant customer service from all involved... Thanks


I'd like to second that sentiment. The apps arrival on Roku (and other devices) will bring BT Sport to a wider audience, especially when HDR is active on live football etc. Keep up the good work @DarrenDev  and team.