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rfarragher
Beginner
1,903 Views
Message 1 of 22

BT Sport app not working on Samsung TV

For some reason, 2 days ago the BT Sport app stopped working. You click on it and it doesn't open, just takes me back to the Samsung home screen. I've deleted it, reinstalled it same problem. Can anyone help as there is nothing online that I haven't tried..

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21 REPLIES 21
DarrenDev
BT Sport Expert
1,894 Views
Message 2 of 22

Re: BT Sport app not working on Samsung TV

Sorry to state the obvious, but have you tried rebooting your TV by holding down the power button until the standby light turns off?
Also, do other apps work ok still?
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rfarragher
Beginner
1,815 Views
Message 3 of 22

Re: BT Sport app not working on Samsung TV

Yes, all other apps work fine. Rebooted TV, checked latest software too. Doesn't make sense tbh

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DarrenDev
BT Sport Expert
1,747 Views
Message 4 of 22

Re: BT Sport app not working on Samsung TV

I've talked this through with the dev team this morning @rfarragher and unfortunately they cannot explain it. We don't get any logs from Samsung that might help us understand what's going on with your TV.

The only suggestion they have made is that you try a factory reset of the TV.

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fish26
Beginner
1,730 Views
Message 5 of 22

Re: BT Sport app not working on Samsung TV

Hi all,

I have the same problem with my Samsung TV - so do other people I know. Factory reset with the TV does not work I have tried that.

Thanks

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StewM
Distinguished Guru
1,710 Views
Message 6 of 22

Re: BT Sport app not working on Samsung TV

Hi, the app works fine on my Samsung TV. Perhaps it is certain models?

Stew

fish26
Beginner
1,702 Views
Message 7 of 22

Re: BT Sport app not working on Samsung TV

Interesting to know thanks! This is a Sony Bravia (2020) 

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DarrenDev
BT Sport Expert
1,693 Views
Message 8 of 22

Re: BT Sport app not working on Samsung TV

This forum is the only place we've seen any reports of this issue so far. We have Samsung TVs from every year since 2015 across the ranges, and none of our devices are failing. This makes it very hard for us to identify.
If we could get exact model numbers of affected TVs, it'd be really appreciated.

Also, can I just check the behaviour is the same for everyone - select the BT Sport app and what exactly happens? Does the BT Sport logo appear full screen? Is anything else seen?
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gomezz
Recognised Expert
1,670 Views
Message 9 of 22

Re: BT Sport app not working on Samsung TV

Could how the TV is connected to the router be a factor as it so often is for Youview box problems? Ethernet cable or powerline adaptors?
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DarrenDev
BT Sport Expert
1,646 Views
Message 10 of 22

Re: BT Sport app not working on Samsung TV

If it were just a connectivity issue, it should show a "Sorry, there's been a problem" message on screen.
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