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2Puck
Beginner
477 Views
Message 1 of 24

BT Sport on youview with infinity...no multicast!!

Hopefully someone her can assist with confirmation if I can receive BT Sport on my youview+ box.

 

I have just got infinity2 installed but just found out after upgrading that I cannot get the TV entertainment package or HD channels, even though was told I could when ordering.

 

Does this also affect getting BT Sport / ESPN on my box on SD or just the extra sky channels,....as i have been told I can get this by getting TV essentials,...not convinced though??

 

Had BT Sport on old BT vision+ box with viewing card so is on my bill.

 

Any help greatly appreciated.

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23 REPLIES 23
Guru
367 Views
Message 2 of 24

Re: BT Sport on youview with infinity...no multicast!!

Hi, run this checker and post the results.

 

Stew

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Distinguished Guru
450 Views
Message 3 of 24

Re: BT Sport on youview with infinity...no multicast!!

It sounds like your line does not have the Fibre Multicast service available.

Read this thread.

https://community.bt.com/t5/BT-Vision-box/BT-Extra-Channels/m-p/1270561

 

Also see.

https://community.bt.com/t5/YouView-box/Fibre-Multicast-coverage/td-p/1349125

 

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Distinguished Guru
418 Views
Message 4 of 24

Re: BT Sport on youview with infinity...no multicast!!

Enter your telephone number in this checker.

https://www.btwholesale.com/includes/adsl/main.html

 

Check for Fibre Multicast and/or Copper Multicast in the Other Offerings section.

 

example:

BTTV-Multicast-Checker.jpg

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Guru
441 Views
Message 5 of 24

Re: BT Sport on youview with infinity...no multicast!!

Hi, who has told you that you don't have Multicast?

Stew
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2Puck
Beginner
435 Views
Message 6 of 24

Re: BT Sport on youview with infinity...no multicast!!

 
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2Puck
Beginner
433 Views
Message 7 of 24

Re: BT Sport on youview with infinity...no multicast!!

BT cs advised I cannot get HD channels or additional sky channels but can get BT sport. Said exchange has not been activated.
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Guru
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Message 8 of 24

Re: BT Sport on youview with infinity...no multicast!!

Try the Openreach checker and post the results http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput

Stew
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Guru
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Message 9 of 24

Re: BT Sport on youview with infinity...no multicast!!

OK try the Openreach checker.
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Guru
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Message 10 of 24

Re: BT Sport on youview with infinity...no multicast!!

I have been trying to respond to you by giving a link to the Openreach checker. Each of my responses has failed to appear. It would appear the link is stopping the posts to appear.
Strange that BT would prevent a link from its own Group of companies?

Stew
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