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colmac
Newbie
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Message 1 of 2

BT Sport online player

Hi 

Is anyone having problems with their online player?  Mine goes from ok to what can best be described as looking at a series of photos in quick succession then back to ok.  It totally ruins viewing.  

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Moderator
Moderator
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Message 2 of 2

Re: BT Sport online player

@colmac sorry about that, this type of issue is normally caused by an interruption on your Internet connection.

Tips if you're connecting over wi-fi:

  • Try another wi-fi connection
  • Connect to a BT Home Hub whenever possible
  • Try moving nearer to the wi-fi signal
  • Ask other users of the same connection to stop downloading large files
  • If your device is capable, try connecting using an Ethernet cable

Tips if you're connecting to the app over a 3G or 4G mobile connection:

  • Try connecting over wi-fi where possible
  • Move to find a stronger signal
  • Try checking mobile coverage on your mobile provider's website
  • Close or uninstall other apps that are running on your device. Data storage apps in particular use a lot of data
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