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Message 1 of 3

BT Sport pixelating

My BT Sport keeps on pixelating, so far I've had 3 engineers visit and they can't solve it, and have spent hours on the phone to a customer support managers.

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Message 2 of 3

Re: BT Sport pixelating

Hi Richard,

 

Is there any pattern to when the pixelation is happening i.e. only during adverts or very close to them. During an actual sports event ?

Does the pixelation start and last a few hours, minutes or seconds or is it there all the time ?

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Message 3 of 3

Re: BT Sport pixelating

Hi @Richardlufkin  Welcome to the forum and thanks for posting. Sorry you are experiencing pixelation when trying to watch BT Sport.

Do you subscribe to any other BTTV channels that are provided via the internet and if yes have you noticed the same issue with those channels?
When did the issue start?
As you have had 3 engineer visits already when was the most recent engineer visit and did the engineer identify any issues?

Cheers
John 

Community ModeratorJohnC
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