It may seem like a silly question, but what channel are you trying to watch BT sport on? If it's 57 & 58 you will have no joy. If it's 507 - 510 what is shown on the screen? If you can't tune in to the latter your box will need a software update to access the channels.
I'm confused by that - I'm just trying to select the standard BT Sports 1 & 2 Channels (on the YouView box it says 507 / 508) - we havent opted for a HD package or option.
We also cannot access the other chanels in the TV Extra package that comes with the Infinity 1 Package...
Drop me a PM with your details and I'll get it sorted (technically at least!) for you.
You may want to check that everything has been activated if not you can activate it on My BT.
Sadly, I have tried that - having navigated through a myriad of MyBT windows - I've finally got to a BT Sport> Activate Your BT Sport and the blue progress bar completes, then says "We're Sorry... there seems to be a problem with your order"
I will do that when I get back home... I'm currently sneeking a look at your reply whilts at a clients office!
Your PM facility isn't showing when I click on yr profile (and that link in yr footer says BT TV Experts dont have PM links...) - WHAT TO DO NOW?
the saga continues - its alll abit too long winded to detai on here, but seentially BT have repeatedly canclled, reissued and generally messed up our order... we rang last week and finally thru begging were able to get the BT Sport app working so we coudl watch the NUFC match... but we still dont have BT Sport or TV Extra on the TV
Customere Care continually state "the order is showing as Not Completed in the Background" - we get statements such as "Data Integrity Team will call you back and resolve it" - no one ever calls back apart from one Customer Care person who has now managed to cancel our TV EXtra order and reissue us a TV Essentials package for twice the price we agreed and had an order for
- the whole thing is ridiculous... I'm not at the point of just emailing just abnout everyone in BT referencing the 1982 Supply of Goos and Services Act... namely we have paid for activation and not received it...
the Infinity 1 BBand service so far has been generally excellent
so if anyone one here has access to the 'Data Integrity' Team - I'd willlingly accept help...